Eligibility:

• Items must be returned or exchanged within 30 days of receipt.
• Items must be unused, in the same condition that you received them, and in their original packaging.
• Certain items are non-returnable, including [list any non-returnable items, e.g., custom-made items, clearance items].

Initiating a Return:

1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to initiate a return.
2. Provide your order number and reason for return.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Return Shipping:

• Pack your item securely, including all original packaging and accessories, and clearly mark the RMA number on the outside of the package.
• Ship the package to the address provided by our customer service team. You are responsible for return shipping costs unless the item is defective or damaged.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to a defective or damaged item.

Exchanges:

• If you need to exchange an item, follow the same process as initiating a return.
• Once we receive your returned item, we will process the exchange and ship the new item to you, subject to availability.
• If the new item is out of stock or unavailable, we will notify you and offer a refund or alternative options.

Defective or Damaged Items:

• If you receive a defective or damaged item, please contact our customer service team immediately.
• We will arrange for a replacement or refund, including covering any return shipping costs for defective or damaged items.