• Standard Delivery:

  • Delivery Time: 5-10 business days
  • Includes: Delivery to your front door or garage

Processing Time

• Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Processing Delays: During high-volume periods, processing times may be slightly delayed. We will communicate any delays via email.

Shipping and Delivery Times

• Tracking Your Order: Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
• Delivery Schedule: Deliveries are made Monday through Friday, excluding holidays. Weekend delivery may be available for an additional fee; please contact our customer service team for more information.

Delivery Restrictions

• P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
• Remote Locations: Deliveries to remote or rural locations may take longer and may incur additional fees. Please contact our customer service team for more details.
• International Shipping: At this time, we do not offer international shipping. We only ship within United Kingdom.

Receiving Your Delivery

• Inspection: Upon receiving your delivery, please inspect the packaging for any damage. If you notice any damage, please notify the delivery personnel and document the damage before accepting the delivery.
• Signature Required: A signature may be required upon delivery. If you are not available to sign for your delivery, please make arrangements for someone else to be present or contact our customer service team to reschedule.
• Assembly: For White Glove Delivery, our delivery team will assemble your furniture in the room of your choice. For Standard Delivery, you will be responsible for assembling the furniture.

Missed Deliveries

• If you miss a scheduled delivery, the carrier may leave a notice with instructions on how to reschedule. Please follow these instructions or contact our customer service team for assistance.
• Additional fees may apply for rescheduling missed deliveries.

Damaged or Missing Items

• Damaged Items: If you receive a damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover any return shipping costs.
• Missing Items: If any items are missing from your delivery, please contact our customer service team within 48 hours of receiving your order. We will investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding your delivery, please contact us at:

• Email: customersupport@nilefurniture.com
• Phone: +44 730 257 2489