If you have any questions or need assistance, please reach out to our customer service team through one of the following methods:

• Email:  customersupport@nilefurniture.com  
• Phone: ++44 730 257 2489
• Live Chat: Available on our website during business hours

Order Assistance

• Order Status: To check the status of your order, log in to your account on our website and navigate to the “Order History” section. You can also contact our customer service team for updates.
• Order Changes: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
• Order Cancellations: If you need to cancel your order, please contact us immediately. If your order has already been processed or shipped, we may not be able to cancel it, but we will assist you with the return process.

Shipping Information

• Shipping Policy: Please refer to our Shipping Policy page for detailed information on shipping rates, delivery times, and shipping restrictions.
• Tracking Your Order: Once your order has shipped, you will receive an email with tracking information. You can use this information to track your shipment on the carrier’s website.
• Shipping Issues: If you encounter any issues with your shipment, such as delays or lost packages, please contact our customer service team for assistance.

Returns and Exchanges

• Return Policy: Please refer to our Return & Exchange Policy page for detailed information on returning or exchanging products.
• Initiating a Return: To initiate a return or exchange, please contact our customer service team with your order number and details of the item you wish to return or exchange.
• Refunds: Once we receive and inspect your returned item, we will process your refund. You will receive an email notification once your refund has been issued.

Product Support

• Product Information: For detailed product information, including dimensions, materials, and care instructions, please refer to the product pages on our website.
• Assembly Instructions: If your furniture requires assembly, you can find assembly instructions on the product page or request them from our customer service team.
• Warranty Claims: If you experience any issues with your furniture that may be covered under warranty, please contact our customer service team with your order number and details of the issue.

Feedback and Complaints

We value your feedback and are committed to continuously improving our products and services. If you have any feedback, suggestions, or complaints, please contact us through any of the methods listed above. We will do our best to address your concerns promptly and effectively.